Based on public reviews and response behavior.
200 reviews over 292 days (about 21 per month). Busiest month: 18% of reviews. Languages: en 100%, hi 1%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,026 ranked companies · benchmark 25 Oct 2026
Score
30.0
Industry average 64.8
34.8 below average
Rating
1.09
Industry average 4.32
3.23 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 84% negative
Covering September 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 74% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,026 ranked companies in General Retail & Marketplaces (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.714 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 30.0 sits in the bottom quarter of about 3,000 ranked General Retail & Marketplaces companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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