Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
37% of reviews positive, 62% negative
Covering October 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Showing 790 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Loyalty, making up 16.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 819 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 28.6% in the three months before that.
