bOnline

Software & Web Services • United Kingdomwww.bonline.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−2.4 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#78of 363

Top 21% · Top Tier

#1 (best)#363 (worst)

#76Peer

#77Peer

#78This company

#79Peer

#80Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering November 2024 — 99 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 27% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.4%

Product Quality

12.3%

Problem Resolution

11.6%

Loyalty

11.5%

Communication

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

76.5%

4★

4.2%

3★

1.5%

2★

1.0%

1★

16.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.5% of reviews in the last three months were positive, compared with 83.4% in the three months before that.

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