Audible

Media & Content • United Stateswww.audible.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+9.8 vs. last month3.60 ★ average rating · 1,350 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#149of 172

Top 87% · Bottom Tier

#1 (best)#172 (worst)

#147Peer

#148Peer

#149This company

#150Peer

#151Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral3%
Negative40%

Sentiment Balance

Covering August 2026 — 311 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 26% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,350 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.0%

Loyalty

19.1%

Pricing

12.7%

Customer Support

12.1%

Communication

8.8%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 12.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 39.6% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

55.7%

4★

5.9%

3★

6.9%

2★

5.2%

1★

26.3%

Based on 1,350 analyzed reviews. Sentiment is improving: 76.0% of reviews in the last three months were positive, compared with 51.0% in the three months before that.

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