Customereye

Audible

Media & Content • United Stateswww.audible.com

Review data last updated .

Based on public reviews and response behavior.

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1,660 reviews over 808 days (about 63 per month). Busiest month: 23% of reviews. Languages: en 89%, unknown 8%, fr 1%.

Overall Score

42/100
+6.7 vs. last month3.57 ★ average rating · 1,660 reviews
42/100 from 1,660 reviews over 27 months, high confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

42.2

Industry average 61.5

19.3 below average

Rating

3.57

Industry average 4.08

0.51 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#916of 1059 ranked in Media & Content
Top 86% · Bottom Tierup 40 from last month
#1 (best)#1059 (worst)
#914Peer
#915Peer
#916This company
#917Peer
#918Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

60% of reviews positive, 39% negative

60%
positive
  • Positive60%
  • Neutral1%
  • Negative39%

Sentiment Balance

Covering August 2026 — 359 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Pricing
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Customer Support
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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