Guitar Center

Media & Content • United Stateswww.guitarcenter.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.42 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#152of 172

Top 88% · Bottom Tier

#1 (best)#172 (worst)

#150Peer

#151Peer

#152This company

#153Peer

#154Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 41% negative

56%

positive

Positive56%
Neutral3%
Negative41%

Sentiment Balance

Covering January 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 971 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.7%

Delivery Shipping

16.8%

Product Quality

13.0%

Loyalty

12.3%

Communication

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 41.2% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

53.0%

4★

4.7%

3★

5.2%

2★

6.0%

1★

31.1%

Based on 1,000 analyzed reviews. Sentiment is improving: 60.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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