Customereye

Guitar Center

Media & Content • United Stateswww.guitarcenter.com

Review data last updated .

Based on public reviews and response behavior.

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1,076 reviews over 2,275 days (about 14 per month). Busiest month: 8% of reviews. Languages: en 100%, es 0%, unknown 0%.

Overall Score

42/100
+6.7 vs. last month3.37 ★ average rating · 1,076 reviews
42/100 from 1,076 reviews over 73 months, high confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

42.1

Industry average 61.5

19.4 below average

Rating

3.37

Industry average 4.08

0.71 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#918of 1059 ranked in Media & Content
Top 87% · Bottom Tierup 38 from last month
#1 (best)#1059 (worst)
#916Peer
#917Peer
#918This company
#919Peer
#920Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering August 2026 — 36 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 28% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Customer Support
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Communication
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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