Based on public reviews and response behavior.
100 reviews over 1,108 days (about 2.8 per month). Busiest month: 75% of reviews — one month dominates this sample. Languages: en 98%, es 1%, fr 1%.
Apparel & Fashion average: score 62.4, rating 4.23 stars, reply rate 40.5%, over 1,396 ranked companies · benchmark 2 Oct 2026
Score
38.9
Industry average 62.4
23.5 below average
Rating
3.51
Industry average 4.23
0.72 below average
Reply rate
—
Industry average 40.5%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 48% negative
Covering February 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,396 ranked companies in Apparel & Fashion (benchmark 2 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.251 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 38.9 sits in the bottom quarter of about 1,400 ranked Apparel & Fashion companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
