Customereye

SoftMoc Shoes

Apparel & Fashionwww.softmoc.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,097 days (about 2.8 per month). Busiest month: 8% of reviews. Languages: en 98%, fr 2%.

Overall Score

43/100
1.74 ★ average rating · 100 reviews
43/100 from 100 reviews over 17 months, moderate confidence.

Apparel & Fashion average: score 61.9, rating 4.06 stars, reply rate 36.3%, over 2,808 ranked companies · benchmark 2 Nov 2026

Score

42.7

Industry average 61.9

19.2 below average

Rating

1.74

Industry average 4.06

2.32 below average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#2466of 2808 ranked in Apparel & Fashion
Top 88% · Bottom Tier
#1 (best)#2808 (worst)
#2464Peer
#2465Peer
#2466This company
#2467Peer
#2468Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

27% of reviews positive, 72% negative

27%
positive
  • Positive27%
  • Neutral1%
  • Negative72%

Sentiment Balance

Covering October 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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