Based on public reviews and response behavior.
400 reviews over 65 days (about 187 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 99%, unknown 1%.
Apparel & Fashion average: score 62.7, rating 4.12 stars, reply rate 37.2%, over 2,645 ranked companies · benchmark 1 Nov 2026
Score
42.5
Industry average 62.7
20.2 below average
Rating
3.92
Industry average 4.12
0.20 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 37% negative
Covering October 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 34% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 400 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,645 ranked companies in Apparel & Fashion (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 42.5 sits in the bottom quarter of about 2,600 ranked Apparel & Fashion companies (25th percentile: 54, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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