Customereye

Appliance City

Appliances & Home Electronics • United Kingdomwww.appliancecity.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−2.1 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#90of 189
Top 48% · Upper Half
#1 (best)#189 (worst)
#88Peer
#89Peer
#90This company
#91Peer
#92Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering November 2024 — 398 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Customer Support
16.3%
Product Quality
15.3%
Pricing
12.3%
Response Speed
9.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.7%
4
6.3%
3
1.8%
2
1.5%
1
5.7%

Based on 600 analyzed reviews.

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