Customereye

Reliant

Appliances & Home Electronics • United Kingdomreliant.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
+7.9 vs. last month4.35 ★ average rating · 1,300 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#11of 189
Top 6% · Top Tier
#1 (best)#189 (worst)
#9Peer
#10Peer
#11This company
#12Peer
#13Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral3%
  • Negative27%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,267 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.6%
Product Quality
15.4%
Delivery Shipping
15.2%
Response Speed
10.8%
Onboarding
10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 5.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 26.9% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
78.4%
4
5.2%
3
1.5%
2
2.3%
1
12.5%

Based on 1,300 analyzed reviews. Sentiment is holding steady: 92.6% of reviews in the last three months were positive, compared with 89.6% in the three months before that.

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