Customereye

Encompass

Appliances & Home Electronics • Lawrenceville, GAencompass.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
4.43 ★ average rating · 614 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#21of 189
Top 11% · Top Tier
#1 (best)#189 (worst)
#19Peer
#20Peer
#21This company
#22Peer
#23Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering October 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.8%
Delivery Shipping
16.6%
Product Quality
12.3%
Problem Resolution
10.2%
Loyalty
9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 17.8% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
83.1%
4
2.0%
3
1.6%
2
1.5%
1
11.9%

Based on 614 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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