Customereye

Angell Petco

Pet Products & Supplies • United Kingdomwww.angellpetco.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

72/100
4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#24of 263
Top 9% · Top Tier
#1 (best)#263 (worst)
#22Peer
#23Peer
#24This company
#25Peer
#26Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 8% negative

91%
positive
  • Positive91%
  • Neutral2%
  • Negative8%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.2%
Delivery Shipping
20.0%
Customer Support
16.1%
Response Speed
14.5%
Loyalty
13.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • •Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
93.0%
4★
4.0%
3★
0.3%
2★
1.3%
1★
1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.4% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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