PlusPets

Pet Products & Supplies • United Kingdompluspets.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−56.7 vs. last month4.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#172of 263

Top 65% · Mid Pack

#1 (best)#263 (worst)

#170Peer

#171Peer

#172This company

#173Peer

#174Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral1%
Negative13%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.2%

Response Speed

17.7%

Product Quality

13.4%

Customer Support

12.6%

Pricing

12.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.5%

4★

1.8%

3★

0.7%

2★

0.3%

1★

0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.3% in the three months before that.

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