Customereye

American Military News

Media & Content • United Stateswww.americanmilitarynews.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#114of 172
Top 66% · Mid Pack
#1 (best)#172 (worst)
#112Peer
#113Peer
#114This company
#115Peer
#116Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 25% negative

72%
positive
  • Positive72%
  • Neutral4%
  • Negative25%

Sentiment Balance

Covering June 2021 — 469 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 26% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.8%
Loyalty
17.9%
Product Quality
17.3%
Communication
17.1%
Pricing
7.9%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.8%
4
7.8%
3
2.2%
2
0.7%
1
0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.7% of reviews in the last three months were positive, compared with 99.2% in the three months before that.

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