Customereye

TeeChip

Media & Content • USteechip.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#21of 172
Top 12% · Top Tier
#1 (best)#172 (worst)
#19Peer
#20Peer
#21This company
#22Peer
#23Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 516 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Product Quality
22.3%
Loyalty
13.9%
Customer Support
10.7%
Response Speed
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 16.8% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
82.8%
4
3.5%
3
0.3%
2
1.2%
1
12.2%

Based on 600 analyzed reviews. Sentiment is slipping: 45.5% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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