Based on public reviews and response behavior.
100 reviews over 4,199 days (about 0.7 per month). Busiest month: 89% of reviews — one month dominates this sample. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
52.4
Industry average 64.2
11.8 below average
Rating
3.92
Industry average 4.08
0.16 below average
Reply rate
—
Industry average 42.8%
not measured
Not ranked
no reviews in the last 12 months
80% of reviews positive, 20% negative
Covering July 2012 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 43%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 55 mentions with a sentiment score of 82.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
