Pet Products & Supplies • United Kingdomwww.activehound.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,085 days (about 2.8 per month). Busiest month: 83% of reviews — one month dominates this sample. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
58.1
Industry average 65.0
6.9 below average
Rating
4.81
Industry average 4.38
0.43 above average
Reply rate
—
Industry average 37.2%
not measured
Not ranked
no reviews in the last 12 months
89% of reviews positive, 11% negative
Covering August 2017 — 83 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 62 mentions with a sentiment score of 91.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99
