Customereye

PLATINUM Pet Food & Care Ltd

Pet Products & Supplies • United Kingdomplatinum.co.uk

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 363 days (about 17 per month). Busiest month: 31% of reviews. Languages: en 100%, nl 1%.

Overall Score

58/100
−8.7 vs. last month4.85 ★ average rating · 199 reviews
58/100 from 199 reviews over 13 months, moderate confidence.

Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026

Score

58.1

Industry average 65.0

6.9 below average

Rating

4.85

Industry average 4.38

0.47 above average

Reply rate

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Industry average 37.2%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#573of 833 ranked in Pet Products & Supplies
Top 69% · Mid Packdown 37 from last month
#1 (best)#833 (worst)
#571Peer
#572Peer
#573This company
#574Peer
#575Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering September 2026 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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