Groomi Limited

Pet Products & Supplies • United Kingdomgroomi.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.32 ★ average rating · 748 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#215of 263

Top 82% · Bottom Tier

#1 (best)#263 (worst)

#213Peer

#214Peer

#215This company

#216Peer

#217Peer

Overall Customer Sentiment

Below Average

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral1%
Negative21%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 710 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.9%

Delivery Shipping

16.3%

Loyalty

14.3%

Customer Support

12.2%

Response Speed

10.6%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 21.1% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.3%

4★

5.7%

3★

3.1%

2★

2.9%

1★

11.9%

Based on 748 analyzed reviews. Sentiment is holding steady: 40.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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