Customereye

Writesonic

Software & Web Services • United Kingdomwritesonic.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

70/100
+7.9 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#14of 363
Top 4% · Top Tier
#1 (best)#363 (worst)
#12Peer
#13Peer
#14This company
#15Peer
#16Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering November 2024 — 23 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.5%
Product Quality
21.4%
Onboarding
13.6%
Loyalty
11.2%
Response Speed
10.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 27.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
83.8%
4★
10.2%
3★
2.8%
2★
0.3%
1★
2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.2% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis