123 Reg

Software & Web Services • United Kingdomwww.123-reg.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−4.4 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#40of 363

Top 11% · Top Tier

#1 (best)#363 (worst)

#38Peer

#39Peer

#40This company

#41Peer

#42Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%

positive

Positive79%
Neutral2%
Negative19%

Sentiment Balance

Covering November 2024 — 149 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 24% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.3%

Problem Resolution

16.5%

Response Speed

15.6%

Product Quality

11.4%

Communication

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.0%

4★

2.7%

3★

0.5%

2★

0.3%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.1% of reviews in the last three months were positive, compared with 90.4% in the three months before that.

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