Customereye

Wrexham Lager Beer Co LTD

Food & Beverage • United Kingdomwrexhamlager.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−33.9 vs. last month4.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#390of 551
Top 71% · Mid Pack
#1 (best)#551 (worst)
#388Peer
#389Peer
#390This company
#391Peer
#392Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering March 2024 — 18 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.5%
Product Quality
19.5%
Response Speed
15.7%
Customer Support
12.6%
Loyalty
8.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 35.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
83.0%
4
4.0%
3
3.2%
2
2.5%
1
7.3%

Based on 600 analyzed reviews. Sentiment is slipping: 70.8% of reviews in the last three months were positive, compared with 89.6% in the three months before that.

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