Customereye

Caffè Nero

Food & Beveragecafenero.co.uk

Review data last updated .

Based on public reviews and response behavior.

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835 reviews over 3,396 days (about 7.5 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

51/100
+3.0 vs. last month2.70 ★ average rating · 835 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#753of 1055
Top 71% · Mid Pack
#1 (best)#1055 (worst)
#751Peer
#752Peer
#753This company
#754Peer
#755Peer

98 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

46% of reviews positive, 52% negative

46%
positive
  • Positive46%
  • Neutral2%
  • Negative52%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 42% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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