Customereye

Caffè Nero

Food & Beverage • United Kingdomcafenero.co.uk

Review data last updated .

Based on public reviews and response behavior.

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835 reviews over 3,396 days (about 7.5 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

51/100
+3.0 vs. last month2.70 ★ average rating · 835 reviews
51/100 from 835 reviews over 50 months, high confidence.

Food & Beverage average: score 63.2, rating 4.24 stars, reply rate 33.9%, over 2,226 ranked companies · benchmark 2 Nov 2026

Score

50.8

Industry average 63.2

12.4 below average

Rating

2.70

Industry average 4.24

1.54 below average

Reply rate

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Industry average 33.9%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#1837of 2226 ranked in Food & Beverage
Top 83% · Bottom Tierdown 6 from last month
#1 (best)#2226 (worst)
#1835Peer
#1836Peer
#1837This company
#1838Peer
#1839Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%
positive
  • Positive46%
  • Neutral2%
  • Negative52%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 42% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Customer Support
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Loyalty
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Product Quality
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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