Doughnut Time

Food & Beverage • United Kingdomdoughnuttime.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−5.7 vs. last month4.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#132of 551

Top 24% · Top Tier

#1 (best)#551 (worst)

#130Peer

#131Peer

#132This company

#133Peer

#134Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 21% negative

79%

positive

Positive79%
Neutral1%
Negative21%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.9%

Product Quality

21.7%

Loyalty

15.3%

Customer Support

13.5%

Pricing

7.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

70.3%

4★

4.3%

3★

6.2%

2★

4.8%

1★

14.3%

Based on 600 analyzed reviews. Sentiment is slipping: 67.5% of reviews in the last three months were positive, compared with 81.5% in the three months before that.

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