Based on public reviews and response behavior.
600 reviews over 370 days (about 49 per month). Busiest month: 13% of reviews.
Software & Web Services average: score 59.5, rating 4.07 stars, reply rate 35.6%, over 2,167 ranked companies · benchmark 8 Oct 2026
Score
73.0
Industry average 59.5
13.5 above average
Rating
4.79
Industry average 4.07
0.72 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 8% negative
Covering August 2024 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,167 ranked companies in Software & Web Services (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 73.0 places the company in the top quarter of about 2,200 ranked Software & Web Services companies (75th percentile: 71). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 96% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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