WorldStrides

Travel & Hospitality • United Statesworldstrides.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

+14.4 vs. last month4.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#26of 150

Top 17% · Top Tier

#1 (best)#150 (worst)

#24Peer

#25Peer

#26This company

#27Peer

#28Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral2%
Negative23%

Sentiment Balance

Covering October 2024 — 187 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 16% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

28.7%

Loyalty

15.7%

Customer Support

11.8%

Response Speed

10.2%

Pricing

10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Response Speed, making up 10.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 26.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

50.2%

4★

22.8%

3★

13.7%

2★

6.5%

1★

6.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.9% of reviews in the last three months were positive, compared with 88.0% in the three months before that.

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