Customereye

WordStream

Professional Services • United Stateswordstream.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−30.9 vs. last month4.62 ★ average rating · 554 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#196of 517
Top 38% · Upper Half
#1 (best)#517 (worst)
#194Peer
#195Peer
#196This company
#197Peer
#198Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering April 2020 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 528 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.0%
Product Quality
16.6%
Loyalty
15.7%
Onboarding
12.6%
Pricing
8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • •Built from a negative-review share of 13.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
82.7%
4★
10.1%
3★
0.2%
2★
0.5%
1★
6.5%

Based on 554 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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