Answer

Professional Services • United Statesanswer.co.uk

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

4.54 ★ average rating · 1,261 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#407of 517

Top 79% · Bottom Tier

#1 (best)#517 (worst)

#405Peer

#406Peer

#407This company

#408Peer

#409Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 24% negative

73%

positive

Positive73%
Neutral3%
Negative24%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,238 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.7%

Product Quality

17.6%

Loyalty

15.1%

Pricing

7.5%

Communication

7.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 23.6% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

77.8%

4★

11.7%

3★

3.2%

2★

1.2%

1★

6.2%

Based on 1,261 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 38.9% in the three months before that.

Unlock full insights