Customereye

Splitit

Professional Services • United Stateswww.splitit.com

Review data last updated .

Based on public reviews and response behavior.

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1,000 reviews over 128 days (about 238 per month). Busiest month: 31% of reviews. Languages: en 61%, unknown 19%, es 11%.

Overall Score

50/100
Short observation window (128 days)
−3.4 vs. last month4.41 ★ average rating · 1,000 reviews
50/100 from 1,000 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

50.2

Industry average 66.2

16.0 below average

Rating

4.41

Industry average 4.38

0.03 above average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1254of 1436 ranked in Professional Services
Top 87% · Bottom Tierdown 19 from last month
#1 (best)#1436 (worst)
#1252Peer
#1253Peer
#1254This company
#1255Peer
#1256Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative29%

Sentiment Balance

Covering July 2026 — 128 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 32% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
Hidden
Product Quality
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Pricing
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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