Splitit

Professional Services • United Stateswww.splitit.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+0.7 vs. last month4.41 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#220of 517

Top 43% · Upper Half

#1 (best)#517 (worst)

#218Peer

#219Peer

#220This company

#221Peer

#222Peer

Overall Customer Sentiment

Above Average

51% of reviews positive, 46% negative

51%

positive

Positive51%
Neutral3%
Negative46%

Sentiment Balance

Covering July 2026 — 131 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 44% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.8%

Customer Support

15.4%

Product Quality

13.8%

Pricing

10.9%

Response Speed

7.6%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 10.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 46.1% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

79.0%

4★

6.1%

3★

2.4%

2★

1.7%

1★

10.8%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 87.2% of reviews in the last three months were positive, compared with 88.3% in the three months before that.

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