Willis Orchard Company

Home & Living • United Stateswillisorchards.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−2.3 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#123of 675

Top 18% · Top Tier

#1 (best)#675 (worst)

#121Peer

#122Peer

#123This company

#124Peer

#125Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering December 2024 — 113 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 23% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

31.5%

Product Quality

18.4%

Response Speed

13.5%

Loyalty

11.0%

Customer Support

8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

78.0%

4★

5.8%

3★

4.3%

2★

4.0%

1★

7.8%

Based on 600 analyzed reviews. Sentiment is improving: 92.7% of reviews in the last three months were positive, compared with 34.8% in the three months before that.

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