Customereye

The Furnshop

Home & Living • United Kingdomwww.thefurnshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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908 days of reviews, with a sparse monthly review flow. Busiest month: 31% of reviews. Languages: en 100%.

Overall Score

54/100
−16.7 vs. last month4.29 ★ average rating
54/100 from public reviews over 12 months, moderate confidence.

Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,922 ranked companies · benchmark 3 Nov 2026

Score

53.7

Industry average 66.9

13.2 below average

Rating

4.29

Industry average 4.38

0.09 below average

Reply rate

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Industry average 43.9%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#4892of 5922 ranked in Home & Living
Top 83% · Bottom Tierdown 130 from last month
#1 (best)#5922 (worst)
#4890Peer
#4891Peer
#4892This company
#4893Peer
#4894Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering January 2026, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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