Customereye

WaterRower

Sports & Fitness • United Stateswaterrower.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.06 ★ average rating · 774 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#132of 174
Top 76% · Bottom Tier
#1 (best)#174 (worst)
#130Peer
#131Peer
#132This company
#133Peer
#134Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering January 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 738 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.2%
Customer Support
12.8%
Delivery Shipping
12.7%
Onboarding
11.6%
Response Speed
10.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 6.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 26.5% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
62.8%
4
10.9%
3
8.3%
2
5.8%
1
12.3%

Based on 774 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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