Customereye

Primalstrength

Sports & Fitness • United Kingdomprimalstrength.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−31.8 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#117of 174
Top 67% · Mid Pack
#1 (best)#174 (worst)
#115Peer
#116Peer
#117This company
#118Peer
#119Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 21% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.0%
Delivery Shipping
18.9%
Customer Support
15.1%
Response Speed
12.6%
Loyalty
9.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.7%
4
5.3%
3
3.8%
2
3.5%
1
8.7%

Based on 600 analyzed reviews. Sentiment is slipping: 76.1% of reviews in the last three months were positive, compared with 91.9% in the three months before that.

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