Based on public reviews and response behavior.
200 reviews over 297 days (about 21 per month). Busiest month: 22% of reviews. Languages: en 100%.
Sports & Fitness average: score 64.3, rating 4.35 stars, reply rate 31.6%, over 1,441 ranked companies · benchmark 24 Oct 2026
Score
59.7
Industry average 64.3
4.6 below average
Rating
4.39
Industry average 4.35
0.04 above average
Reply rate
—
Industry average 31.6%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,441 ranked companies in Sports & Fitness (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.171). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 145 mentions with a sentiment score of 87.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
