Based on public reviews and response behavior.
93 reviews over 1,714 days (about 1.6 per month). Busiest month: 28% of reviews. Languages: en 99%, fr 1%.
General Retail & Marketplaces average: score 64.8, rating 4.31 stars, reply rate 35.5%, over 3,033 ranked companies · benchmark 29 Oct 2026
Score
43.2
Industry average 64.8
21.5 below average
Rating
3.58
Industry average 4.31
0.73 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 40% negative
Covering February 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 80% negative and 20% neutral.
Share of theme mentions
Themes extracted from 93 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,033 ranked companies in General Retail & Marketplaces (benchmark 29 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.254 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.470). Review the worst months in the trend data to identify specific operational or product issues.
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