Customereye

Vacations By Rail

Flight & Hotel Booking • United Statesvacationsbyrail.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#63of 225
Top 28% · Upper Half
#1 (best)#225 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering October 2024 — 87 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 21% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
33.4%
Onboarding
15.8%
Communication
11.3%
Product Quality
10.7%
Response Speed
10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 24.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
79.2%
4
10.0%
3
4.5%
2
2.5%
1
3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.3% of reviews in the last three months were positive, compared with 94.2% in the three months before that.

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