Customereye

ViajarAlmundo

Flight & Hotel Booking • United Statesviajaralmundo.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

43/100
−21.7 vs. last month4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#201of 225
Top 89% · Bottom Tier
#1 (best)#225 (worst)
#199Peer
#200Peer
#201This company
#202Peer
#203Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 34% negative

63%
positive
  • Positive63%
  • Neutral3%
  • Negative34%

Sentiment Balance

Covering October 2024 — 28 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 43% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
18.5%
Customer Support
18.3%
Product Quality
13.9%
Onboarding
11.0%
Loyalty
10.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 44.7% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5★
65.5%
4★
9.5%
3★
3.8%
2★
2.3%
1★
18.8%

Based on 600 analyzed reviews. Sentiment is improving: 83.7% of reviews in the last three months were positive, compared with 74.2% in the three months before that.

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