Based on public reviews and response behavior.
200 reviews over 180 days (about 34 per month). Busiest month: 21% of reviews. Languages: en 92%, it 3%, de 2%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
67.2
Industry average 66.3
0.9 above average
Rating
3.69
Industry average 4.29
0.60 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 27% negative
Covering September 2026 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 40% negative and 5% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.248 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.577). Review the worst months in the trend data to identify specific operational or product issues.
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