VacationOffer

Flight & Hotel Booking • United Statesvacationoffer.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

+5.4 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#66of 225

Top 29% · Upper Half

#1 (best)#225 (worst)

#64Peer

#65Peer

#66This company

#67Peer

#68Peer

Overall Customer Sentiment

Above Average

74% of reviews positive, 26% negative

74%

positive

Positive74%
Neutral1%
Negative26%

Sentiment Balance

Covering October 2024 — 54 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.2%

Product Quality

17.1%

Pricing

11.8%

Loyalty

8.1%

Communication

8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 30.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.5%

4★

10.5%

3★

1.8%

2★

0.3%

1★

15.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 82.0% of reviews in the last three months were positive, compared with 84.3% in the three months before that.

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