Based on public reviews and response behavior.
600 reviews over 20 days (about 913 per month). Busiest month: 100% of reviews — one month dominates this sample.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
43.3
Industry average 66.3
23.0 below average
Rating
4.38
Industry average 4.28
0.10 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 33% negative
Covering October 2024 — 600 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 33% negative and 3% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.319 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.332). Review the worst months in the trend data to identify specific operational or product issues.
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