ResortPass

Flight & Hotel Booking • United Statesresortpass.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−6.2 vs. last month3.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#189of 225

Top 84% · Bottom Tier

#1 (best)#225 (worst)

#187Peer

#188Peer

#189This company

#190Peer

#191Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering August 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 93% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.8%

Product Quality

18.1%

Onboarding

12.5%

Loyalty

11.3%

Pricing

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 28.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

61.5%

4★

9.2%

3★

5.5%

2★

4.8%

1★

19.0%

Based on 600 analyzed reviews. Sentiment is slipping: 2.3% of reviews in the last three months were positive, compared with 8.7% in the three months before that.

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