Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
79% of reviews positive, 20% negative
Covering April 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2021.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Problem Resolution, making up 2.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 60.0% in the three months before that.
