US Fireplace Store

Home & Living • United Statesusfireplacestore.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

+6.0 vs. last month3.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#642of 675

Top 95% · Bottom Tier

#1 (best)#675 (worst)

#640Peer

#641Peer

#642This company

#643Peer

#644Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 50% negative

48%

positive

Positive48%
Neutral2%
Negative50%

Sentiment Balance

Covering December 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 55% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.5%

Customer Support

18.4%

Loyalty

11.8%

Product Quality

11.4%

Response Speed

9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 45.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

45.3%

4★

4.2%

3★

4.0%

2★

3.8%

1★

42.7%

Based on 600 analyzed reviews. Sentiment is slipping: 38.2% of reviews in the last three months were positive, compared with 47.2% in the three months before that.

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