Based on public reviews and response behavior.
100 reviews over 560 days (about 5.4 per month). Busiest month: 11% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
75.0
Industry average 69.7
5.3 above average
Rating
4.51
Industry average 4.44
0.07 above average
Reply rate
—
Industry average 46.4%
not measured
Not ranked
no reviews in the last 12 months
89% of reviews positive, 11% negative
Covering November 2023 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.128). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 86% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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