Based on public reviews and response behavior.
200 reviews over 47 days (about 130 per month). Busiest month: 63% of reviews — one month dominates this sample. Languages: en 92%, unknown 8%, id 1%.
Flight & Hotel Booking average: score 68.9, rating 4.40 stars, reply rate 43.8%, over 1,672 ranked companies · benchmark 23 Oct 2026
Score
75.0
Industry average 68.9
6.1 above average
Rating
4.71
Industry average 4.40
0.31 above average
Reply rate
—
Industry average 43.8%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering August 2026 — 24 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 8% negative and 4% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,672 ranked companies in Flight & Hotel Booking (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 141 mentions with a sentiment score of 86.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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