Based on public reviews and response behavior.
126 reviews over 36 days (about 107 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 75%, es 10%, unknown 6%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
74.9
Industry average 69.7
5.2 above average
Rating
4.63
Industry average 4.44
0.19 above average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 16% negative
Covering August 2026 — 72 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 126 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 57 mentions with a sentiment score of 94.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
