Customereye

The London Pass

Flight & Hotel Bookingwww.londonpass.com

Review data last updated .

Based on public reviews and response behavior.

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187 reviews over 253 days (about 23 per month). Busiest month: 28% of reviews. Languages: en 61%, de 14%, es 10%.

Overall Score

75/100
+7.2 vs. last month4.56 ★ average rating · 187 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#68of 401
Top 17% · Top Tier
#1 (best)#401 (worst)
#66Peer
#67Peer
#68This company
#69Peer
#70Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Category Leader

55% of reviews positive, 45% negative

55%
positive
  • Positive55%
  • Neutral1%
  • Negative45%

Sentiment Balance

Covering September 2026 — 37 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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