Upsie

Finance & Insurance • United Statesupsie.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

4.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#317of 373

Top 85% · Bottom Tier

#1 (best)#373 (worst)

#315Peer

#316Peer

#317This company

#318Peer

#319Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%

positive

Positive69%
Neutral1%
Negative30%

Sentiment Balance

Covering February 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

16.8%

Customer Support

16.2%

Pricing

14.5%

Communication

12.3%

Product Quality

9.7%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 12.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.0%

4★

7.8%

3★

2.5%

2★

2.8%

1★

15.8%

Based on 600 analyzed reviews. Sentiment is improving: 20.0% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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