MoneyGram International

Finance & Insurance • United Stateswww.moneygram.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

67/100

−17.7 vs. last month3.72 ★ average rating · 2,496 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#81of 373

Top 22% · Top Tier

#1 (best)#373 (worst)

#79Peer

#80Peer

#81This company

#82Peer

#83Peer

Overall Customer Sentiment

Category Leader

47% of reviews positive, 51% negative

47%

positive

Positive47%
Neutral2%
Negative51%

Sentiment Balance

Covering August 2026 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 68% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,496 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

23.6%

Customer Support

18.0%

Response Speed

13.3%

Onboarding

10.6%

Loyalty

9.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 23.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 50.9% across this company's analyzed reviews.
•41 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

61.3%

4★

6.3%

3★

2.6%

2★

2.6%

1★

27.1%

Based on 2,496 analyzed reviews. Sentiment is holding steady: 75.5% of reviews in the last three months were positive, compared with 70.5% in the three months before that.

Unlock full insights