Udacity

Schools & Academic Education • United Statesudacity.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

+0.7 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#44of 203

Top 22% · Top Tier

#1 (best)#203 (worst)

#42Peer

#43Peer

#44This company

#45Peer

#46Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral3%
Negative17%

Sentiment Balance

Covering September 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

27.5%

Customer Support

21.1%

Loyalty

11.2%

Onboarding

9.7%

Pricing

9.4%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

75.5%

4★

14.3%

3★

2.7%

2★

1.5%

1★

6.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.2% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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