Customereye

TryHackMe

Professional Certification & Skills • United Kingdomtryhackme.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+25.0 vs. last month4.38 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#232of 281
Top 83% · Bottom Tier
#1 (best)#281 (worst)
#230Peer
#231Peer
#232This company
#233Peer
#234Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 687 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.0%
Customer Support
15.3%
Loyalty
13.5%
Onboarding
10.6%
Pricing
9.7%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 7.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 20.6% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
74.1%
4
8.9%
3
5.3%
2
4.6%
1
7.1%

Based on 700 analyzed reviews. Sentiment is slipping: 58.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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